Shipping & Returns
SHIPPING
SHIPPING WITHIN AUSTRALIA
All prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. Shipping within Australia will vary depending on the product ordered. Please contact us if you need a more precise time frame.
HOW MUCH WILL POSTAGE AND PACKAGING COST?
Shipping is calculatd on checkout based on your location. If your country is not in the options for shipping then please conatct us as we will need to give you a personalised quote.
IF THERE IS A PROBLEM WITH MY ORDER WHO DO I CONTACT?
If there is a problem with your order, please contact us via our CONTACT US page
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
For domestic delivery, you should receive your order within 3 -5 working days of shipping. We will contact you when your order is shipped. If your order has not arrived within the allotted time, please contact us with your details. If your order has not arrived within the allotted time, please contact us with your details. If you have special instructions relating to the delivery, please be sure to indicate these when required on the delivery details page as you are checking out.
RETURNS
WHAT IS HINTERLAND MOWERS' RETURNS POLICY?
INSTORE RETURNS POLICY
If you wish to return an item simply because you change your mind we will exchange or refund provided you return it within 7 days from the date of purchase, unused and in its original condition with labels/tickets attached and with our original receipt. Sale items will only be exchanged for another item or part thereof, or refunded provided you return it within 7 days from the date of purchase, in its original condition with the original packaging (if it was packaged) and with our original receipt.
Our customers’ right to a refund of purchase price
Our customers are entitled to a refund if the item is faulty, not of merchantable quality or not fit for its purpose.
You are entitled to a refund for items you purchase from Hinterland Mowers if the item is:
(a) faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or
(b) not ‘of merchantable quality’, meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or
(c) not fit for its purpose, meaning that the item does not do what you reasonably expected it would;
And you return the item within a reasonable time after purchase and provide Hinterland Mowers with proof of purchase or bank statement. If you do not return the item within a reasonable time, you will not be entitled to a refund at the purchase price but you will be entitled to exchange the goods or have them repaired.
Hinterland Mowers reserves the right to ask you to demonstrate that you did not cause or create the fault in the item.
Hinterland Mowers' ‘Change of Mind’ Policy
Hinterland Mowers is not legally obligated to give refunds off the purchase price or gift cards on items or exchange them simply because you have changed your mind about the purchase.
Please choose carefully when ordeing and if you have ANY queries at all, please contact us prior to purchase.
ONLINE RETURNS POLICY
For online customers, the Returns Policy also applies; however please note the following terms and conditions:
If, for any reason, what you’ve purchased is not suitable we are happy to offer you a refund (or exchange in store only)
You must return any items within 7 days of receiving your order
We can only accept returns if items are unused and in their original condition with labels/tickets attached
You cannot return custom items that were built to your requirements.
Purchaser is responsible for any return shipping costs
For in store returns you must show your order confirmation email, which acts as your tax invoice
We recommend you send your goods back using a trackable delivery service as we do not accept responsibility for items lost in transit. Once we receive your parcel we will process your return and you will receive a confirmation email. Refunds will be credited against your original method of payment, excluding any delivery charges.
